Return, Refund & Cancellation Policy | Divine World

Return, Refund & Cancellation Policy

Last Updated: February 11, 2026

At Divine World, we take utmost care in packing and delivering authentic spiritual products. Please read our Return, Refund & Cancellation Policy carefully before placing an order.

✅ Return & Exchange Eligibility

We only accept returns and exchanges in the following specific cases:
Damaged Product: If the item arrives broken or physically damaged.
Wrong Product: If the item delivered does not match your order.
Note: We do not accept returns or exchanges for reasons such as 'change of mind' or 'did not like the product.' Minor variations in color, bead size, or texture are normal for natural spiritual products and are not considered defects.

⏳ Return Window

Issues must be reported within 7 days of delivery.
Requests made after this 7-day window will not be accepted.

📸 How to Request a Return / Exchange

To initiate a request, please follow these steps:
Contact our support team via email or phone.
Provide your Order ID and contact details.
Share clear photos or a video of the damaged or wrong product.
Once your request is approved, our team will arrange a return pickup via Shiprocket.

🚚 Return Pickup

We arrange return pickups for eligible cases, subject to Shiprocket serviceability in your area.
If pickup is not available in your location, we will guide you on alternative return shipping options.

🔄 Exchange Policy (No Refunds)

Replacement Only: We offer exchanges only for damaged or wrong products.
No Cash Refunds: We do not provide monetary refunds.
Process: Once your returned item is received and verified by our team, a replacement product will be shipped to you immediately.

❌ Cancellation Policy

Final Sale: Orders cannot be cancelled once they have been placed.
Please double-check your order details (product, address, and phone number) before confirming your purchase.

📦 Conditions for Return

To be eligible for an exchange, items must:
Be unused and in their original condition.
Include all original packaging, labels, and tags.
Not be damaged due to customer handling after delivery.

📞 Contact Information

For any return, exchange, or order-related queries, please reach out to us:
Email: support@divineworldindia.com
Phone: +91 9003200204 / +91 9003200307
Website: divineworldindia.com